Customize this Outstanding Sample Help Desk Resume 1 Sample

Customize this Outstanding Sample Help Desk Resume 1 Sample Customize this Outstanding Sample Help Desk Resume 1 Sample Create Resume Email:richard@domain.comOBJECTIVETo obtain a help desk internship with Techies Corporation in order to utilize my motivation and skills.Experience troubleshooting and maintaining PC and desktop applications as a Computer Lab MonitorExperience using customer service skills in a business setting as a Customer Service InternSecond-year computer science major with general understanding of PCs, desktop applications and computer/network architectureEDUCATIONBachelor of Arts, Computer ScienceBoston College March, 2003 3.76 G.P.A. Boston, MAHonors: Deans List seven quarters; Recipient of 2000-2001 scholarship award based on academic performance and computer science potentialCourse Highlights: Introduction to Computer Architecture, Introduction to NetworkingRELEVANT EXPERIENCEComputer Lab Monitor January, 2000 PresentBoston CollegeAssist students with PC and desktop application issuesRegularly perform hardware and software maintenanceFacilitate a weekly one-hour seminar on how to use Microsoft Office applicationsParticipate in special computer lab projects when applicableCustomer Service Intern June, 2000 August, 2000ABC BankAssisted bank customers with account issues using ABC Banks PC-based computer systemSuggested and promoted additional bank services to customersAttended weekly group and department meetings and shared status updatesCOLLEGIATE ACTIVITIESMember Computer Science Student Society 1999 PresentWORK EXPERIENCESales Associate The Gap, Boston September, 1999 PresentCustomize ResumeHelp Desk Resume Questions  1. What’s the best resume template to use for a help desk resume?The best resume template is one that provides you with an easy way to input customized information into all sections of your document and has all the formatting built in. Our help desk resume sample is an excellent template that allows you to focus on great content without worrying about leaving something out. You can also use our resume builder to make the whole process even more effortless.2. What’s the best way to list certifications on your help desk resume?When it comes to seeking work as a help desk technician, certifications can increase your likelihood of landing the job. Therefore, it’s important to list them if you have them. One way to do this is to include them in the education section of your resume, under any degrees and coursework. Simply give the certification and the date you received it.Another option is to work certifications into your skills and qualifications list. For example, “Cisco Certified Network Professional” communicates a certification well. See our help desk resume sample for additional tips.3. How do you list education on a help desk resume?For your education section, it’s best to list your highest degree first. For example, if you earned a bachelor’s degree in computer science and a separate associate degree in electrical engineering, list the bachelor’s degree first. (If your associate degree counted as work toward your bachelor’s degree in the same field, you can just list the bachelor’s degree.)Include the name of the degree and field of study, the educational institution where you earned it, and the year you graduated. Our help desk resume sample 1 shows how you can add GPA or honors if you are a recent graduate or if you feel like these are particularly relevant, but these are optional.4. What should you include about your accomplishments on your help desk resume?Your accomplishments are what make you shine as a candidate, so showcase them in your document. A great way to do this is to insert metrics whenever possible. For example, on our help desk resume sample 3, the candidate mentions “20 years of experience in customer service” and “four years of experience” working in a help desk environment. This is likely to give a recruiter confidence in the job applicant’s experience more than if the resume only said “experienced in customer service.” You can add m etrics to your job experience section as well.5. How do you list references on a help desk resume?In the past, references were commonly given at the bottom of a resume. However, now they are generally left off. You should certainly have references you can provide the recruiter with if asked. (Remember to get permission from your references before giving out their contact information.) An exception is if the job posting specifically requests that you include references. In this case, add your references to a section at the bottom of your document.In our help desk resume sample 2, the candidate has the statement “Letters of recommendation available upon request” in a section with further information. This is an appropriate option in some cases.